TapAFix Support
Need help with TapAFix? You’re in the right place. Whether you’re booking a service, tracking a job, or sorting out a payment issue, our team is here to help.
Contact Us
Email us at support@tapafix.com and we’ll get back to you within 24 to 48 hours. Include your registered phone number or account email so we can pull up your details faster.
- FAQs
Frequently Asked Questions (FAQs)
What is the OTP shown in the app, and why do I need it?
Once a provider reaches your doorstep, provide him the OTP received at your application, which confirms the availability of the right person at your place and then he can start work.
Does TapAFix charge a commission through the app?
No. Workers keep 100% of what they earn from direct jobs, TapAFix takes zero commission. Workers use coins in the app to unlock and respond to leads, but customers aren’t charged any extra platform fees on top of the agreed service price.
What if I'm not satisfied with a job booked through the app?
TapAFix has a built-in dispute system. Raise a complaint directly through the app and our team will review it and take appropriate action.
The app is crashing or a feature isn't loading properly.
Try updating to the latest version from the App Store first. If the issue continues, email us with your device model and iOS version so we can look into it.
How do I delete my account and data from the app?
Email us from your registered email address requesting account deletion. We’ll confirm and remove your data per our privacy policy.
For more on how we handle your data, see our Privacy Policy.
